TERMS AND CONDITIONS

MARSDEN PARK CHIROPRACTIC CANCELLATION & NO-SHOW POLICY

At Marsden Park Chiropractic we really value time- both yours and ours. Running an efficient practice allows us to provide services to more people and accommodate their schedules.

Our cancellation policy supports and respects the time commitment of our patients and our service providers.

Marsden Park Chiropractic will send a reminder text message or email of your appointment time the day prior to your scheduled appointment. Please respond to the SMS with a Y to confirm or if you need to reschedule, you may call the office on 0426 966 170 to reschedule this appointment where there are times available. If no response is received, you will receive a follow up call.

By accepting an appointment time, you the patient agrees to adhere to the policies outlined below. If it is necessary to reschedule or cancel your appointment, please do so 24 hours prior to your appointment.

  1. For all clients who give more than 24 hours’ notice that you will be unable to make an appointment. There will be no charge to either cancel or reschedule to a suitable time
  2. Any cancellation made the day of your scheduled appointment will incur a $45 late cancellation fee. (This can however be waived if you rebook your appointment within the next two business days)
  3. Failure to attend a scheduled appointment with no prior communication (No Show) will incur a $85 no show fee on “Standard consultations” and $100 on “Initial Consultations”.
  4. Late arrivals (5-10 minutes) will not receive an extension on their scheduled appointment and will only be seen for the remaining time left and will be charged in accordance with the scheduled appointment as time has been allocated to you.
  5. Late arrivals of 10 minutes or more will need to reschedule their appointment and will be charged a late cancellation fee of $45. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and will only occur with proper, advanced notification of your late arrival.
  6. If Dr Montgomery Harrison is running late, due to unforeseen circumstances, you will receive your full scheduled appointment allocation.
  7. Policies apply to all patients including private patients